Conflict management

Baden Eunson
Milton, Qld. : John Wiley & Sons Australia, 2007

ISBN: 9780731406517

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Book description
Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

In this book you will find many options for managing conflict, including:
      * planning
      * goal setting
      * compromise
      *mediation.

Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the world of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect tits outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

About the author
Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business.

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