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Electronic engagement : a guide for public sector managers
Peter Chen
Canberra : ANU E Press, c2007
ISBN: 9781921313097
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Book description
The objective of this guide is to equip public sector managers to
assess the value that new communications and computing technology may bring
to their interactions with a range of potential stakeholders. It is
written for managers who have an interest in expanding their approach to
public engagement, rather than information technology professionals.
This guide focuses on 'electronic engagement', which we might define as :
'the use of Information Communication Technologies by the public sector to
improve, enhance and expand the engagement of the public in policy-making
processes'.
However, this monograph does not advocate a specific methodology for
electronic engagement. There is no single model that guarantees
effective eEngagement. Instead, this guide emphasizes the need to
select, or develop a methodology that optimises four factors: issue,
audience, technology and timeframe.
About the author
Dr Peter Chen is a Research Associate with the National
Centre for Australian Studies, part of the Faculty of Arts at Monash
University, Melbourne, Australia.
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