|
|
|
Statistics
| 3. Serving Library users |
| 3a. Information literacy (training in using library and information resources) |
| |
2008* |
2007 |
% change |
| Sessions |
1,015 |
1,158 |
-12.3% |
| Participants |
16,322 |
20,747 |
-21.3% |
| Staff contact hours |
1,512 |
1,705 |
-11.3% |
* Change is partly due to increased embedding of information literacy skill development into curricula.
|
| 3b. Learning skills |
| |
2008 |
2007* |
% change |
| Sessions |
4703 |
1678 |
NA |
| Participants |
30,906 |
5803 |
NA |
| Staff contact hours |
7831 |
1831 |
NA |
* Change not valid because learning skills data was only collected for part of 2007.
|
| 3c. Enquiries |
| |
2008 |
2007 |
% change |
|
In person (reference enquiries only) |
83,986 |
89,359 |
-6.0% |
|
By telephone |
13,072 |
14,486 |
-9.8% |
| ask.monash
enquiries |
1,869 |
2,292 |
-18.5% |
| ask.monash FAQs
accessed |
22,153 |
21,388 |
3.6% |
|
Live help (online chat) |
1,206 |
935 |
29.0% |
| Off campus support |
6,541 |
8,110 |
-19.3% |
| Total |
128,827 |
136,570 |
-5.7% |
|
|
3d. Door count |
| |
2008 |
2007 |
% change |
| Total |
3,761,460 |
3,586,077 |
4.9% |
|
|
3e. Online course-related resources |
| |
2008 |
2007 |
% change |
| Downloads of past exam papers
|
797,913 |
730,103 |
9.3% |
| Downloads of Library digitised items* |
2,796,645 |
3,468,231 |
-19.4% |
| Audio streams accessed from web pages |
388,880 |
458,689 |
-15.2% |
| Mp3 downloads accessed from web pages |
2,779,734 |
681,526 |
NA** |
| Mp3 podcasting accessed from web pages |
1,257,470 |
599,270 |
109.8% |
* Archived copies were deleted in 2008 ** % change is not valid because 2007 data was for six months only |
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