4. Objectives, issues, and key strategic initiatives 2009-2011

Key Area 7: Partnerships

Objective: To align with the University's defining themes of innovation, engagement, internationalisation and global development to support the wider Monash community. Improve services through co-operative arrangements with the Council of Australian University Librarians (CAUL), CAVAL, Academic and Research Libraries Acquisitions Consortium (ARLAC), AARLIN and the Asian Libraries in Melbourne (ALIM) as part of the University of Melbourne/ Monash University Protocol and build on these relationships for the benefit of all Australian libraries, including achieving greater buying power.

Ongoing Activities:

To support Monash students and staff in Monash affiliated hospitals, teaching and research locations.
To support international campuses and partnerships.
To provide services as appropriate to Monash partner organisations and commercial operations on campus.
To participate in a range of other collaborative endeavours to further Monash goals.
To support alumni access to Monash resources.
To support the University’s internationalisation activities on and off campus.

Issues: The Library needs to define and communicate the roles and services which will be offered to schools being developed in association with the University – especially the Sir John Monash Science School at Clayton and the Berwick selective entry high school.

Defining and managing its relationship with external partners who may seek to access a range of the Library’s resources is an ongoing issue.

Alumni are an important, possibly underrepresented, subgroup of the user community.

The Library will continue to support our overseas campuses, through such initiatives as adapting existing approval plans and involving subject specialists as a means of contributing to these campuses’ collection development.

Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
7.1 Support optimum development of Monash libraries at Monash University Sunway campus and Monash South Africa.	Advise on service level agreements with Sunway and South Africa campuses. Provide advice on staffing and the operational environments of the new libraries for the Monash University Sunway campus, including Monash University Malaysia Medical School and associated hospitals, and Monash South Africa campus.	SLA implemented. Advice given.	University Librarian; Directors.
	Provide advice and assistance to Sunway campus and Monash South Africa on building and providing access to library collections.	Advice and assistance given as needed.	Director, Information Resources; Director, Central Services.
	Implement consistent policies across all campuses.	Policies reviewed and implemented.	Directors, Client Services; Director, Central Services.
	Recommend Voyager implementation for South Africa.	Configurations for Voyager installations in each country reviewed and recommendations made for future development and exchange of data.	Director, Central Services.
7.2 Support Monash University’s partner institutions.	Define the services provided by Monash University Library to staff and students at partner institutions.	Policies created.	University Librarian; Directors.
7.2 Support Monash University’s partner institutions.	Ensure that the Library is involved in preliminary discussions with proposed partner institutions to clarify what services the Library can offer.	Early involvement in partnership discussions and clear definition of Library services to partner institutions.	University Librarian; Directors.
7.3 Review resource access for Library users including alumni, third party tenants on campus, schools, TAFEs, Monash-affiliated hospitals, and Open Universities Australia students enrolled in Monash-taught units.	Provide advice on the implications of Authcate assignment for partners.	Policies are created and current.	University Librarian; Directors.
	Review service level agreement with Monash College during second half of 2009.	SLA revised and changes endorsed.	Director, Central Services.
7.4 Review External Client Services.	Evaluate targeted marketing and promotion campaign.	Recommendations made towards refining the range of External Client Services products.	External Client Services Manager.
7.5 Review the Academic and Research Libraries Acquisitions Consortium (ARLAC).	Implement the Review of ARLAC based on the Terms of Reference agreed by University Librarians.	Recommendations made for the consortium agreement and terms of reference for the Request for Tender 2011-2013 reviewed.	Director, Information Resources.
7.6 Determine future arrangements for the Indonesian Acquisition Program following the withdrawal of support by the National Library of Australia.	Cooperate with partners in the Indonesian Acquisitions Program to review arrangements and review current arrangements.	New arrangements in place.	Director, Information Resources; Asian Research Studies Librarian.