Library Customer Satisfaction Survey 2003

2. Computer facilities/electronic equipment is adequate

What you said:

What the library will do about it:

Importance: 6.2 / 7
Performance: 3.9 / 7
Gap: 2.23

"Wireless networking, networking points for students to plug into or more computer terminals".

"The computers are old and slow."

"Another thing that would be very useful is more electrical points, for people with laptop computers"

"...adaptive technology room- Peninsula campus- get a decent computer, furniture, electrical equipment etc"

"The study facilities in the law library are great. It is good that there are plenty of areas in which laptops can be plugged in to."

"New computers at Berwick are fantastic - much faster."

We are upgrading the standard of computers
With technology changing so rapidly, it's not just the number of computers but what they can do that is important. The library has recently upgraded 162 computers across all eight branches in Victoria. A major upgrade of computing facilities in specialist areas, such as the Matheson postgraduate room, occurred in semester one 2003. There are now only 81 computers in the library that are over 3 years old, and it is the library's intention to replace most of these by the end of the year. A planning cycle to keep equipment up to date is in place.

We will continue to install facilities for laptop users
Installation of the wireless network for lap top usage is now available in Caulfield, Pharmacy and Matheson libraries. Docking stations for laptop usage are also available at Law and Matheson, with 10 docking stations being installed at Caulfield in second semester to provide flexible access to the libraries resources.

We are upgrading equipment for users with a disability
New adaptive technology rooms (for users with disabilities) have been installed at Berwick and at the Law Library with existing adaptive technology rooms being upgraded to include new computers and software.

"Electronic equipment in the library includes computers, docking stations, wireless network facilities, copiers, printers, microfiche viewers, multi-media equipment such as game consoles, equipment in training rooms and special facilities for users with a disability. Keeping the variety and amount of electronic equipment in working order and maintaining quality and performance is one of our key priorities and we are now motivated to work even harder on this."

Janette Burke, Library Director, Information Systems

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