Almost all statements were ranked comparatively lower in importance in
2005 compared to 2003.
Where the importance ranking has
changed significantly (i.e. where a statement's mean ranking has changed by
greater than 0.2) the statement is bolded in the below table. Three
statements fall into this category:
|
Top ten ranked statements for importance |
Mean
2005 |
Mean
2003 |
Difference in
importance |
|
The
library collection is adequate for my needs |
6.43 |
6.47 |
- 0.04
(less) |
|
Electronic resources (e.g. databases, online journals and books) are
easily accessed |
6.37 |
6.21 |
+0.16
(more) |
|
Library catalogue provides clear and useful information |
6.29 |
6.52 |
-0.23
(less) |
|
Opening
hours meet my needs |
6.25 |
6.32 |
-0.07
(less) |
|
Library
staff provide accurate answers |
6.19 |
6.25 |
-0.06
(less) |
|
Library
web pages provide clear and useful information |
6.17 |
6.10 |
+0.07
(more) |
|
Library
staff treat me fairly and without discrimination |
6.16 |
6.22 |
-0.06
(less) |
|
Library
staff provide good service |
6.16 |
6.23 |
-0.07
(less) |
|
Computer facilities/electronic equipment are adequate |
6.13 |
6.20 |
-0.07
(less) |
|
Library
staff are courteous and friendly |
6.10 |
6.14 |
-0.04
(less) |
|
The
library environment is conducive to study |
6.10 |
6.09 |
+0.01
(more) |
|
Number
of computer workstations is adequate |
6.09 |
6.17 |
-0.08
(less) |
|
Photocopying and printing facilities are adequate |
6.07 |
6.10 |
-0.03
(less) |
|
Library
staff are readily available to assist me |
6.06 |
6.10 |
-0.04
(less) |
|
Library
staff respond clearly and accurately to enquiries |
6.06 |
6.12 |
-0.06
(less) |
|
Requests for information are followed through |
5.99 |
6.00 |
-0.01
(less) |
|
Library
staff acknowledge and handle problems in a professional manner |
5.99 |
6.05 |
-0.06
(less) |
|
Information resources (books, print journals, CDs, videos etc) are
easily accessed |
5.98 |
6.07 |
-0.09
(less) |
|
Service
desk staff respond in a timely manner |
5.97 |
6.04 |
-0.07
(less) |
|
Requests to borrow items from other branches are followed through
promptly |
5.96 |
5.99 |
-0.03
(less) |
|
Individual seating is adequate |
5.94 |
5.92 |
+0.02
(more) |
|
Books
and journals are reshelved quickly |
5.91 |
6.00 |
-0.09
(less) |
|
Library
staff deliver on promises made to me |
5.88 |
5.89 |
-0.01
(less) |
|
Library
staff take an interest in me and my needs |
5.84 |
5.82 |
+0.02
(more) |
|
Library
staff display professionalism |
5.84 |
5.85 |
-0.01
(less) |
|
Materials are processed rapidly for inclusion in the collection |
5.74 |
5.83 |
-0.10
(less) |
|
Library
staff are proactive in their dealings with me |
5.74 |
5.70 |
+0.04
(more) |
|
The
library provides clear and useful feedback to my queries |
5.73 |
5.78 |
-0.05
(less) |
|
The
library is an innovative and proactive organisation |
5.67 |
5.69 |
-0.02
(less) |
|
Prompt
corrective action is taken regarding missing books and journals |
5.63 |
5.65 |
-0.02
(less) |
|
The
library clearly describes the services on offer |
5.51 |
5.55 |
-0.04
(less) |
|
Group
study facilities are adequate |
5.37 |
5.47 |
-0.10
(less) |
|
Information guides (printed and electronic) provided by the library are
clear and useful |
5.37 |
5.31 |
+0.06
(more) |
|
Adequate signage exists within the library |
5.34 |
5.38 |
-0.04
(less) |
|
The
library keeps me informed about new services and collections |
4.89 |
4.87 |
+0.02
(more) |
|
Library
staff act on my suggestions and ideas |
4.80 |
4.77 |
+0.03
(more) |
|
Library classes and tutorials meet my needs |
4.61 |
4.40 |
+0.21
(more) |
|
Adequate services and facilities are provided for users with a
disability |
4.14 |
4.44 |
-0.30
(less) |
