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Summary
 

Library users survey 2007

Summary

Responses: 3993 (approx. 7% of Monash community)
Survey duration: online, 2-16 May 2007
Results:
>    Compared to 2005: increased satisfaction with the Library (5.39/7 compared to 5.29/7)
>    Satisfaction rating compared to other university libraries: top 50%
>    Highest performing area: staff
>    Most improved area: staff
>    Lowest performing area: facilities and equipment but with improvement
>    Key issue: none of the 39 statements in the survey produced a statistically significant result that indicates an area where users consider the Library can improve. However, one issue remains a concern: Access to computers to support student research is adequate.

The survey highlighted several issues (listed in the navigation bar to the left under outcomes) that the library is now working to address. Click on the issue you are interested in to see what you said and what the library will do about it

Satisfaction with the Library 2003-2007 - bar chart
Please give your general assessment of how satisfied you are with Monash University Library as a whole
graph showing increase in satisfaction with the library

Thirty-eight other university libraries in Australia and New Zealand also conduct this same survey, allowing us to compare our performance. Compared to other university libraries the Monash University Library’s performance is on or above the median in most areas, with the exception of communication, facilities and equipment.

"How we are performing" line graph

linegraph

"How we are performing" (alternative tabular view)

Monash University Library Client Survey results, May 2007
Weighted performance index

  Communication Service
quality 		Service
delivery		 Facilities
and equipment		 Library staff Virtual library Weighted total
Weighting
 15% 18% 20% 15% 20% 12% 100%
Monash 2007 (3993)
 72.5% 73.4% 75.4 % 67.5% 85.3% 74.6% 75.3%
Monash 2005 (4133)
72.3% 71.4% 73.8% 65.8% 82.9% 71.4% 73.5%
Monash 2003 (2666)
 73.3% 69.1% 71.4% 65.6 % 82.1% 67.6% 72.1%
Highest performer
in database
83.5% 86.0% 82.9% 78.0% 93.7% 79.7% 83.9%
Median
 73.6% 71.6% 74.8% 68.7% 84.0% 72.2% 74.7%
Lowest performer
in database
65.8% 57.5% 64.6% 53.4% 73.8% 62.1% 65.3%

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