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Summary
 

Library users survey 2009

"The items I'm looking for on the library shelves are usually there"

What users said: What the Library is doing about it:
Importance: 6.05/7
Performance: 4.92/7
Gap: 1.13

“Though books are listed as available in the catalogue, when I look for specific books they never seem to be there.”

“It is difficult to locate books needed, they are often missing from shelves.”

“It might be nice to have some staff wandering around the shelves to help you locate your books. I find this quite confusing sometimes and feel bad asking the people at the Information desk to come and help me. "
  • We understand the difficulties of using the library classification systems
    There has been work done to reduce the number and complexity of the classification systems the Library uses but this remains a challenge in a large multi-disciplinary research collection. We encourage you to ask for assistance anytime.
  • We are planning to combine the ‘main’ and ‘undergraduate’ collections in the Matheson Library
    We have developed a project plan and anticipate completion during 2010.
  • We are reviewing our processes for lost books and books reported missing, with a view to speeding up the replacement of sought items.
     

    Wilna Macmillan and Lisa Smith
    Directors, Client Services

 

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