Of the 31 statements in the survey, 10 were identified with importance means of 6.00 or higher. These statements are all of relatively high importance to users.
Four of the 10 variables overlap with the 2007 result (highlighted in blue). The importance scores for all four common variables have decreased since the last survey, meaning that users see them as slightly less important.
The role of library staff is seen by users as among the most important, being the theme in four of the top 10 variables.
|
2009 May Top 10 importance |
Mean |
2007 May Top 10 importance |
Mean |
|
Online resources (e.g. ejournals, databases, ebooks) meet my learning/research needs |
6.31 |
Access to electronic resources is easily available |
6.44 |
|
Library staff provide clear and accurate answers to my enquiries |
6.28 |
The Library catalogue is easy to use |
6.42 |
|
Library staff are approachable and friendly |
6.25 |
The Library collection is adequate for my needs |
6.36 |
|
Library staff are readily available to assist me |
6.24 |
The Library web site is easy to use |
6.34 |
| The Library web site is easy to use |
6.22 |
Library staff and friendly and helpful |
6.31 |
| The Library catalogue is easy to use |
6.22 |
Opening hours meet my needs |
6.28 |
| When I am away from campus I can access the Library resources and services I need |
6.21 |
Library staff treat me fairly and without discrimination |
6.22 |
|
Library staff treat me fairly and without discrimination |
6.19 |
Course-specific resources are easy to find and access |
6.20 |
|
Information resources located in the library (e.g. books, journals, DVDs) meet my learning/research needs |
6.07 |
Library catalogue provides clear and useful information |
6.19 |
|
The items I’m looking for on the library shelves are usually there |
6.05 |
Library staff provide quality service |
6.16 |
