Library users survey 2009

Survey method

The survey required all respondents to provide some demographic information. They were asked to consider 31 statements – called ‘variables’ – considered critical to the continued success of the Library. Then they rated each statement twice – first to measure the importance of each statement to them and second to measure their impression of the library’s performance on each statement.

>> view the survey questions (rtf 769KB).

Library clients were given the opportunity to participate in the survey by completing the questionnaire anonymously. The survey was completed online. The survey period was 4-17 May 2009. This is the fifth survey of its kind to be undertaken by Monash University Library. The previous surveys were carried out in 2000 , 2003, 2005 and 2007.

As well as comparing with previous Monash University Library survey results, the results are also compared to those of 40 other participating university libraries in Australia and New Zealand.

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